Why my data logger is detected as an “Unknown Device”?

  1. If SiteView displays a data logger as an Unknown Device with a serial number beside it like this:

    It is because your version of SiteView does not support the new version of the products. In most cases, you just need to upgrade SiteView and try again.  Please refer to the following FAQ for details of upgrading SiteView:

    http://microedgeinstruments.com/meifaq/?p=86

  2. If SiteView displays a data logger as an Unknown Device without a serial number beside it, there might be a communication problem and please refer to the following FAQ for detailed instructions:
    http://microedgeinstruments.com/meifaq/?p=48